Orders

How do I place an order?
Orders may be placed directly through our website or through our Client Services team.

Can I modify my order after it has been placed?
If your order has not entered production or shipment, we may be able to assist. Please contact Client Services as soon as possible.

How will I know if my order has been confirmed?
A confirmation email will be sent once your order has been successfully placed.

Shipping

Do you ship internationally?
Yes. LE LAM ships worldwide.

How long will delivery take?
Delivery times vary by destination. Most international shipments arrive within 5–10 business days after dispatch.

Will I be charged customs duties?
Depending on your country, customs duties and taxes may apply and are the responsibility of the recipient.

Returns & Exchanges

What is your return policy?
Eligible Ready-to-Wear items may be returned within 7 days of receipt, subject to our Returns Policy.

Can Made-to-Order items be returned?
Made-to-Order and Bespoke creations are generally non-returnable and non-refundable.

Bespoke

How does the bespoke process work?
The process includes consultation, design development, production, fittings, and final delivery.

How long does a bespoke creation take?
Most bespoke commissions require approximately 8–16 weeks.

Are fittings required?
Depending on the design, one or more fittings may be required to ensure the desired fit and finish.

Product Care

How should I care for my garment?
Care instructions are provided with every garment. For couture and embroidered pieces, professional specialist cleaning is recommended.

Do you offer repair or restoration services?
Selected repair and restoration services may be available upon assessment.

Contact

How can I contact Client Services?
Email: [email protected]
Business Hours: Monday – Saturday, 09:00 – 18:00 (GMT+7)